Well we re-opened this week after our annual break (which we really enjoyed) and it was definately a baptism of fire with the phone line, we struggled all Monday and Tuesday to keep up, and even had to go to answerphone as we could not keep up with the bookings for the Summer, so if you are planning your holidays in the school holidays, make sure you book your pets in as soon as you have booked your holiday.  We only take definate dates and so there is no point ringing with provisional dates!!